AI Voice Agents for Retail

AI voice agents for customer win-back calls, promotional outreach, and personalized order status updates in retail.

The customers you already paid for

Most retail databases are full of people who bought once and never came back. Re-engaging them is far cheaper than acquiring new customers, but it never happens because nobody has the hours to work a list that size by phone or message.

Win-back and lapsed-customer campaigns

Agents work lapsed segments with a reason to return: a replenishment reminder timed to the product cycle, a loyalty balance about to expire, or a category offer matched to what they bought before. Responses route to your store, site or booking flow rather than a dead end.

Order status, delivery and abandoned baskets

Inbound agents answer where-is-my-order, returns, stock and opening hours questions around the clock, so contact-centre volume drops during peak trading. Abandoned baskets get a follow-up across SMS or WhatsApp within the window that still converts.

Promotions and seasonal peaks

Launches, sale events and clearance pushes go out across voice and text in one campaign, then scale straight back down after the peak with no temporary hiring. Every contact respects consent, quiet hours and opt-outs, and results feed back into your CRM by segment.

Which channels work best for cart recovery?

SMS and WhatsApp usually recover the most baskets because they reach the shopper inside the buying window. Voice is added for higher-value baskets where an objection needs answering.

Does it integrate with our ecommerce platform?

Order, stock and customer data connect through the platform API or your existing CRM, so agents answer from live information rather than a static script.

How does it handle peak trading periods?

Capacity scales for the peak and back down afterwards, so seasonal volume does not require temporary hiring or overtime in the contact centre.