AI for BPO & Contact Centers

Handle overflow, scale to 100,000 calls per day capacity, and lower cost-per-contact with AI voice agents for BPOs.

Overflow and after-hours coverage

Queue abandonment is the clearest cost in a contact centre. AI agents absorb overflow the moment wait time crosses a threshold, handle the routine intents end to end, and pass everything else to a human with the context already captured. After hours, the same agents keep answering rather than sending callers to voicemail.

Cost per contact and capacity

Billing is $9.99 per hour of active call time with capacity for 100,000 calls a day, so a campaign spike does not require a hiring cycle. Seat licences, dialler fees and per-minute telephony markups are inside that rate, which makes cost per contact predictable when volume moves.

Quality, compliance and reporting

Every call is transcribed and scored against the client script, with DNC scrubbing, consent capture and recording disclosure built in. Client reporting draws from the same records, so QA sampling stops being a manual listening exercise.