Support & Help Center

Get expert help with Jobix.AI AI voice agents. Email support with 24-hour response, system status dashboard, and comprehensive documentation.

How to get help

Email support@jobix.ai for any product, billing or technical question. Standard support responds within 24 hours on business days; enterprise plans on a custom SLA get faster response targets and a named contact. Including your account email, the agent or campaign name and the approximate time of the issue lets us pull the relevant call logs and transcripts immediately.

Troubleshooting the common issues

Most tickets fall into four buckets: calls not connecting (usually SIP trunk or caller ID configuration), an agent answering off-script (grounding sources need updating), CRM records not syncing (field mapping or webhook authentication), and messages not delivering (sender registration or opt-out state). Each has a step-by-step fix in the documentation.

System status and incidents

The status dashboard shows live availability for voice, messaging, dashboards and the API, with incident history and post-incident notes. The platform runs to a 99.5% uptime SLA, and any degradation affecting calls is posted there before support tickets are answered individually.

Documentation and guides

The docs cover quickstart, API reference, webhook payloads, CRM integration and compliance configuration. The guides library adds step-by-step walkthroughs for first agent setup, prompt tuning, call scoring and multi-market campaigns, so most configuration questions can be answered without waiting on a reply.